Bellevue Police communications personnel operate the Eastside Regional Communications Center (ERCC) in the new Bellevue City Hall.

If you live on the Eastside, the Eastside Regional Communications Center plays a key role in keeping you and your home safe. While most cities in East King County have their own fire departments, all fire and emergency medical services calls go to ERCC after being screened for the emergency services required (police, fire or medical) by the answering city's PSAP (Public Safety Answering Point) In addition to handling Bellevue Police Department calls for service, this regional dispatch center provides Fire/EMS services for 14 fire departments and police services for Clyde Hill. ERCC is the primary Public Safety Answering Point (PSAP) for Bellevue and Clyde Hill and secondary PSAP for the 14 fire departments for whom we provide Fire/EMS services for. See our fact sheet

ERCC is supported by the EPSCA (Eastside Public Safety Communications Agency), an organization led by the cities of Bellevue, Redmond, Kirkland, Mercer Island and Issaquah. EPSCA is an emergency regional radio access service provider. Basically EPSCA is the backbone for radio communications for the Eastside Regional Communications Center and supporting primary police PSAP's for the eastside.

• Mission Statement
• Staffing Organizational information
• Our Training Program
• Eastside Communications Center Brochure (226KB Acrobat document)
• Our History
• Images of our 9-1-1 Communications Center

Mission
Providing a safe environment through community involvement and innovation.

We are a Internationally Accredited Police, Fire, Medical 911 Communications Center, Accredited by APCO-CALEA. (Association of Public-Safety, Communications Officials, International Inc.) (Commission Accreditation for Law Enforcement Agencies.)

Eastside Regional Communications Center is staffed by:

1 Manager, 1 Assistant Manager
32.5 Dispatchers & 6 Lead Dispatchers
5 Shift Supervisors & 1 Training Supervisor
1 Geo-File Technician
1 Public Safety Applications Analyst

EPSCA - Eastside Public Safety Communications Agency

1 800 MHz Systems Technician
1 Senior Accounting Associate

Back to Top

Training Process

The Eastside Regional Communications Center's Training Program is designed to assist individuals in becoming proficient Telecommunicators. Training provides the dispatcher with instruction, direction, supervision, guidance and experience to apply critical skills in emergency situations. Dispatchers are trained in answering emergency calls and dispatching police, fire and medical responses as appropriate. The length of the Training Program is typically 10-12 months, depending upon the individual.

• Step 1 - Call Receiving Academy
• Step 2 - Coached Call Receiving
• Step 3 - Released Call Receiving
  (Working on their own)
  
• Step 4 - Coached Dispatching
  (Fire or Police Dispatching)
• Step 5 - Released Dispatching
• Step 6 - Coached Dispatching
  (Fire or Police Dispatching)
• Step 7 - Fully Trained
  (Released Dispatching & Call Receiving)

Back to Top

• 1953 - Bellevue became Incorporated. First Dispatch Center was in the Chief’s House.
• 1963 - BPD had it’s own dedicated dispatch center. Staffed by Officers and Clerk Matrons.

• 1973 - Center Dispatched for Bellevue, Redmond, and Kirkland.
• 1974 - Center moved to City Hall with Police Dispatch. This was when Eastside Regional Communications was created. The center onward dispatches for both the Police and Fire dept's.
• 1985 - Center Relocates to Fire Station 3.

• 1992 - The Eastside Public Safety Communications Agency (EPSCA) is established.
• 2005 - Eastside becomes an accredited Public Safety Communications Center
• 2006 - Eastside Regional Communications moves to our new center at the New City Hall building.